Introduction to CURSOR-BPM for CRM users

The user manual for CURSOR-BPM describes which functions are available to you as a user of CURSOR-CRM if you have activated and use CURSOR-BPM.

Please contact your administrator for details regarding the functionalities used in your company.

The appearance of the masks may differ from the standard due to customizing in your system.

This chapter explains how CRM users can start processes and edit remaining tasks. The structure of the descriptions is largely oriented to the activities to be carried out:

• You want to start a process

• You want to call an open action from a running process

• You want to edit a single process step: either after a process start or after opening an remaining task.