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Linking activities during email import

Due to existing sales structures (e.g. sales to end customers via sales partners), the same email address may be stored with several business or contact partners (that of the respective sales partner). As a result, when importing emails, the system automatically links not only the "correct" business and contact person, but also others from the same sales partner with the same email address.

If set in the system, an unwanted automatic link can be prevented.

The function only concerns the drag&drop mail import, because per import folder or Outlook addin the information is missing, which is the "correct" business or contact person to which the mail should be linked.

Unique business and contact persons whose mail address does not exist more than once in the system will continue to be linked automatically.


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