You can use global variables from your CRM at the following points in BPM processes:
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In the script of a start condition.
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In the script of a script task.
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In the mask script of a user task.
The screenshots below show relevant examples for these three options:
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Start condition configuration
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Script task configuration
Changed global variables are used directly in server-side script tasks. The client needs to be restarted when global variables are to be used in mask scripts.