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About the manual

Scope

The procedures and functions described in this manual correspond to the default program settings. These may be different in your system due to changed program settings and/or Customizing. Please read your internal procedural guide and additional documentation provided by consulting staff.

Conventions

Product name

Although this documentation is valid for all product variants (CURSOR-CRM, EVI, TINA, HelVIS), CRM or CURSOR-CRM is usually used. Furthermore, the name myCRM is used consistently for the user area. Other names are freely configurable (myEVI, myTINA, myHelVIS, mySystem etc.).

Formatting

For better readability, the following formatting is used:

  • Bold
    Particularly important text passages, menu points, options, buttons, tooltips, tabs

  • Proportional Font
    paths, file names, code

  • Italic
    Description of illustrations

Convention for the shortcuts

QWERTZ keyboard

Name

[EN]

Letters

A-Z

Function Keys

F1-F12

Numbers

0-9

Alt key

ALT

AltGr key

ALT GR

Backspace

Control

STRG

Delete

DEL

Insert

INSERT

Enter

ENTER ↵

Tabulator

↹ TAB

Space

SPACE BAR

Escape

ESC

Page up

IMAGE↑

Page down

IMAGE↓

Print

PRINT

Shift

SHIFT ⇧

Caps Lock

CAPS LOCK ↓

Home

POS1

End

END

Arrow up

Arrow down

Arrow left

Arrow right

Scroll Lock

⇩ SCROLL LOCK

Pause/Break

PAUSE

Plus

+

Minus

-

Context Menu

Shift key on Windows PC

Shift key on Apple PC

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